Refund and Cancellation Policy
Overview
This policy outlines the process for cancellations and refunds for products or services purchased through our Platform. By making a purchase, you agree to the terms outlined here.
Cancellation Policy
- Cancellations are accepted within 14 days of placing the order, provided the product has not been shipped or is not out for delivery.
- If the product is already out for delivery, you may choose to refuse it upon delivery.
Damaged or Defective Items
If you receive a damaged or defective item, report it to our customer service within 14 days of receiving the product. Once verified by the seller or merchant on the Platform, appropriate action will be taken.
If the item does not meet your expectations, notify our customer service team within 14 days. We will review and determine an appropriate solution.
For products under manufacturer warranty, please contact the manufacturer directly for any issues.
Refund Process
Approved refunds will be processed within 7 days. Refunds will be credited through the original payment method, subject to any processing times required by the payment provider.
Return Policy
- Returns or exchanges are offered within 7 days of purchase, provided the item is unused, in original condition, and includes original packaging.
- Items purchased on sale may not be eligible for return or exchange.
- We will only accept exchanges if the item is found to be defective or damaged.
Upon receiving and inspecting the returned item, we will notify you via email. If approved, the return or exchange will be processed according to our policy.
Non-Returnable Items
Certain items are exempt from returns or refunds. These items will be clearly marked at the time of purchase.